Referrals and Bookings
ProMind Care provides high quality mental health care through both face to face and telehealth services. Telehealth appointments are available to patients in Victoria, Queensland, and South Australia, while patients in New South Wales can access both face-to-face and telehealth consultations.
MAKE A BOOKING
1 |
Email your referral to reception@promindcare.com.au or fax to 03 5639 9192/02 8360 5936 for triage. If accepted, you will receive a text message with an online booking link. |
2 |
Go to our ONLINE BOOKING section. Choose the practitioner, then choose the location – in clinic or telepsychiatry |
3 |
Choose the appointment type |
4 |
Select the date/time that best suit you |
5 |
Enter your details |
6 |
Verify the OTP that will be sent via SMS |
7 |
Pay deposit |
8 |
Submit |
9 |
Our reception team will review the booking to ensure it is the correct type. |
10 |
An email confirmation with the date, time and location of the appointment will be sent to your preferred email address. |
NEW PATIENTS
To book a consultation with one of our doctors, you will need to obtain a referral from your GP or a medical specialist. Referral from your GP is valid for 12 months from the date of your first appointment and referral from a specialist is valid for 3 months. Having a referral entitles you to receive Medicare rebate, and having a referring doctor enables our doctors to share-care as appropriate.
**PLEASE NOTE: We recommend submitting your referral for triage prior to booking your initial consultation. Appointments are considered requests only until your referral has been received, triaged, and accepted by our doctors. Once your appointment has been confirmed, you will be notified via email and SMS.
Make a booking
1 |
Go to our ONLINE BOOKING section |
2 |
Choose the location – in clinic or telepsychiatry |
3 |
Choose the appointment type |
4 |
Select the date/time that best suit you |
5 |
Enter your details |
6 |
Verify the OTP that will be sent via SMS |
7 |
Pay deposit |
8 |
Submit |
9 |
Email your referral here |
10 |
Complete New Patient Intake Form |
EXISTING PATIENTS – MAKE A BOOKING
1 |
Go to our ONLINE BOOKING section |
2 |
Choose the location – in clinic or telepsychiatry |
3 |
Choose the appointment type |
4 |
Select the date/time that best suit you |
5 |
Enter your details as you have saved with us – this is how the system can verify you |
6 |
Confirm the OTP that will be sent via SMS |
7 |
Pay deposit |
8 |
Submit |
9 |
You willreceive an email confirmation with the time, date and location of the appointment |
1 |
Go to our ONLINE BOOKING section |
2 |
Choose the practitioner, then choose the location – in clinic or telepsychiatry |
3 |
Choose the appointment type |
4 |
Select the date/time that best suit you |
5 |
Enter your details as you have saved with us – this is how the system can verify you |
6 |
Confirm the OTP that will be sent via SMS |
7 |
Pay deposit |
8 |
Submit |
9 |
You will receive an email confirmation with the time, date and location of the appointment |
If this process does not work for you, please call us on 03 9501 7240 or 02 8395 8406 and we can help with booking your appointment.
How does video consultation work?
1 You will receive a CONSULTATION LINK.
2 Five minutes before your scheduled appointment, please find a quiet, comfortable space, click the consultation link (or copy and paste it into your web browser if required), and allow Halaxy access to your camera and microphone.
3 Once you have completed the required information, you will be taken to the virtual waiting room. A message on the left-hand side of the screen will display “Waiting for practitioner to join.”
4 Once the doctor joins the consultation, the message will change to a JOIN button. You need to press this button to enter your virtual consultation.
