Referrals and Bookings
ProMind Care provides high quality mental health care through both face to face and telehealth services. Telehealth appointments are available to patients in Victoria, Queensland, and South Australia, while patients in New South Wales can access both face-to-face and telehealth consultations.
MAKE A BOOKING
1 |
Go to our ONLINE BOOKING section |
2 |
Choose the practitioner, then choose the location – in clinic or telepsychiatry |
3 |
Choose the appointment type |
4 |
Select the date/time that best suit you |
5 |
Enter your details |
6 |
Verify the OTP that will be sent via SMS |
7 |
Pay deposit |
8 |
Submit |
9 |
Email your referral to reception@promindcare.com.au |
10 |
Complete New Patient Intake form |
NEW PATIENTS
To book a consultation with one of our doctors, you will need to obtain a referral from your GP or a medical specialist. Referral from your GP is valid for 12 months from the date of your first appointment and referral from a specialist is valid for 3 months. Having a referral entitles you to receive Medicare rebate, and having a referring doctor enables our doctors to share-care as appropriate.
You are welcome to make an initial NEW PATIENT APPOINTMENT booking using our ONLINE BOOKING facility. Simply click on “ONLINE BOOKING” and follow the prompts.
**PLEASE NOTE: Your initial appointment request will appear as “PENDING” until your referral has been sent to us, triaged and accepted. Once your appointment has been confirmed, you will be informed via both email and SMS. An unique link to our New Patient Intake form will be created for you and we ask that you complete this as soon as possible to finalise your booking. You are also invited to join the PATIENT PORTAL where you can manage your appointments, invoices, health information etc.
Make a booking
1 |
Go to our ONLINE BOOKING section |
2 |
Choose the location – in clinic or telepsychiatry |
3 |
Choose the appointment type |
4 |
Select the date/time that best suit you |
5 |
Enter your details |
6 |
Verify the OTP that will be sent via SMS |
7 |
Pay deposit |
8 |
Submit |
9 |
Email your referral here |
10 |
Complete New Patient Intake Form |
EXISTING PAIENTS – MAKE A BOOKING
1 |
Go to our ONLINE BOOKING section |
2 |
Choose the location – in clinic or telepsychiatry |
3 |
Choose the appointment type |
4 |
Select the date/time that best suit you |
5 |
Enter your details as you have saved with us – this is how the system can verify you |
6 |
Confirm the OTP that will be sent via SMS |
7 |
Pay deposit |
8 |
Submit |
9 |
You willreceive an email confirmation with the time, date and location of the appointment |
1 |
Go to our ONLINE BOOKING section |
2 |
Choose the practitioner, then choose the location – in clinic or telepsychiatry |
3 |
Choose the appointment type |
4 |
Select the date/time that best suit you |
5 |
Enter your details as you have saved with us – this is how the system can verify you |
6 |
Confirm the OTP that will be sent via SMS |
7 |
Pay deposit |
8 |
Submit |
9 |
You will receive an email confirmation with the time, date and location of the appointment |
If this process does not work for you, please call us on 03 9501 7240 and we can help with booking your appointment.
How does video consultation work?
1 You will receive a CONSULTATION LINK.
2 5 minutes before your appointment time, find a comfortable quiet space, click on the link and follow the instructions.
3 Once you complete the relevant information, you will be taken to our waiting room.
4 The doctor will admit you into the consultation room for your appointment.
